An age old question.
Replace ISO 27001 with SAS-16 (which evolved into multiple SOC reports), audited financial statements etc.
It comes down to:
You can ask. Unless they're contractually required to provide exactly what you request, you can't make them. (Even then...would your legal department want to sue to get it if they refuse?)
There are two exceptions which are determined by the answer to these questions: 1) How important is your company to their business? 2) How flexible does the vendor decide to be for you regardless of the answer to number 1.
Good luck and best wishes.
Original Message:
Sent: 05-02-2024 02:03 PM
From: Frank Delker
Subject: ISO Certification NOT enough
We ask for the ISO 27001 certificate, the Statement of Applicability, AND the underlying full audit report (which would have any findings and mitigations noted). If they won't provide those additional documents, then maybe there's an issue to be concerned about.