Policy, Program, and Procedures

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Welcome to the Policy, Program, and Procedures Community. Here you will find the latest discussions and resources that can help you in this area. This community focuses on creating a policy, program, and procedures; best practices; ideas; tips; guidance; how to implement; and more. Note: You will need to Sign In to join in the discussions and access resources. 

About Third-Party Risk Policy, Program, and Procedures: Successful vendor risk management requires a fully documented set of practices. Regulators and examiners expect you to have three written documents – a policy, program, and procedures. These documents must be updated at least annually or more frequently as guidance changes or significant organizational changes occur. And, it’s important the work product produced matches what the policy and program documentation says.  

Latest Discussion Posts

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    Push Notifications Marketing

    By: Steven Farhat , 21 days ago

    Are any credit unions currently using push notifications for marketing purposes within their mobile apps? If so, could you share how you distinguish between marketing and transactional/service-related messages, including how consent is obtained and managed ... More

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    Job Description

    By: Ginger Gilbert , one month ago

    Hi all – As a Vendor Management function led by a department of one, I'm working to better define roles and responsibilities as the program continues to mature. If anyone is open to sharing sample job descriptions for vendor management or third-party ... More

    2 people like this.
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    Questionnaires with AI Questions

    By: David Medina , one month ago

    Our third‑party questionnaires have been updated to incorporate new AI‑focused questions, including inquiries about AI usage and any use of our data in model training. We've also identified several third‑party vendors we plan to onboard whose offerings ... More

    1 person likes this.
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    RE: Vendor Criticality & Assessment Frequency

    By: Anonymous Member , one month ago

    This message was posted by a user wishing to remain anonymous This is how we determine our Critical Vendors. Tiers 1-3 are reviewed annually (Critical, GLBA & Infrastructure) Vendors providing services considered 'critical' to the Credit Union's daily ... More

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    Vendor Criticality & Assessment Frequency

    By: Anonymous Member , one month ago

    This message was posted by a user wishing to remain anonymous Hi all, I'm interested in how peer organizations are approaching two areas within their third-party risk programs: Critical Vendor Definition: How does your organization define ... More

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