This message was posted by a user wishing to remain anonymous
Not a TeamViewer user but here's a way to think about it. Does the application retain the data when the assist session is closed?
Ultimately, you're accessing data that you already see. (Possibly, that's why you're second guessing.) That's not the issue. The issue is: Does the Third Party have the ability to see/retain/use that data?
Good luck.
Original Message:
Sent: 06-21-2023 01:02 PM
From: Anonymous Member
Subject: Remote assistance to clients
This message was posted by a user wishing to remain anonymous
Hello,
Our bank uses TeamViewer for the purpose of remotely assisting our Bank clients with troubleshooting issues and training on online Banking, Wires, etc.
My question is should we consider TeamViewer as having access to our clients NPI? in the past we have, but now I am questioning that.
Any input from the community will be greatly appreciated.