We have a BYOD policy which states (I'm paraphrasing) employees should make a reasonable effort to keep work related communications and information separate from personal information, including voice, text messages, photos, and document images. Customers and prospects are encouraged to send work related communications to the employee's work email or phone number, etc..So, my questions are: Do you provide employees with a work cell phone? If you do, how do you enforce compliance with your BYOD policy? We all know that customers tend to bank with us is because they know the bank employee personally. So, if the customer/prospect is going to call or text, it will be to the employee's personal phone number. How do you prevent that from happening? Do you ever lose employees because they don't want to carry two cell phones (work and personal)?
I know there are a lot of other compliance and information/ security issues to consider if an employee uses their personal device for work purposes. That's not what I'm asking.