We are moving from BYOD to a Corporate Cellphone plan.
I posted in a different thread the logic on along these lines. As there was a discussion about using "free" apps like whatsapp to communication with customers. Such a bad idea for many reasons.
In you BYOD do you also provide a reimbursement for employees using personal cellphones for work? We did. So under a Corporate plan, it saves us money. The stipend was $85... with a Corp plan I cut that cost by over half... :-)
But you also need to consider DLP solutions; and if you force in a BYOD the use of a sandbox for Corporate Apps you can kinda secure and control data. However, if the cellphones are used as part of your Salesforce, you want to and need to control the phone number as well. With turn over you want to redirect the former employee's phone number to the replacement staff member or the boss; even if just temporary. The relationship belongs to the Company not the individual.
I've carried two phones for work in the past; not thrilling, but I could also leave the work phone on my desk at my home office. In some ways better work life balance. But you'll likely find employees end up giving up the personal phone; and just use the company phone. Many see it as a benefit. You can still sandbox the Company Apps for better security controls. But now if you need to, you can brick the phone if necessary.
I highly encourage a corporate cell phone and only BYOD on an exception basis to be used rarely; and never for the Sales team...
Sent: 08-24-2022 04:09 PM
From: Anonymous Member
Subject: How do you handle employees using personal devices for business purposes.
This message was posted by a user wishing to remain anonymous
We have a BYOD policy which states (I'm paraphrasing) employees should make a reasonable effort to keep work related communications and information separate from personal information, including voice, text messages, photos, and document images. Customers and prospects are encouraged to send work related communications to the employee's work email or phone number, etc..
So, my questions are: Do you provide employees with a work cell phone? If you do, how do you enforce compliance with your BYOD policy? We all know that customers tend to bank with us is because they know the bank employee personally. So, if the customer/prospect is going to call or text, it will be to the employee's personal phone number. How do you prevent that from happening? Do you ever lose employees because they don't want to carry two cell phones (work and personal)?
I know there are a lot of other compliance and information/ security issues to consider if an employee uses their personal device for work purposes. That's not what I'm asking.