Yikes, talk about pulling teeth. You must have really wanted that vendor. Or, it was in close proximity to you. J
Original Message:
Sent: 10/9/2024 11:34:00 AM
From: Anonymous Member
Subject: RE: Critical Vendor Tasks
This message was posted by a user wishing to remain anonymous
Generally, I agree with Cheryl. If vendor won't tell our company how it handles PII, that's not a good sign.
On the other hand, the larger companies tend to have publicly available privacy statements etc. are sufficiently detailed to provide some assurance. I've found that almost all companies are willing to have a discussion about the points not covered in the publicly available documents.
Some companies are sticklers, though. I did a due diligence visit as a part of a three person team. The firm was insistent that they wouldn't talk with us. We separated their team into three groups and largely got what we needed by asking different questions of different people.
When there's a will there's a way. And, if there's not, as Cheryl said, my company, too, would pass.
Original Message:
Sent: 10-09-2024 09:03 AM
From: Cheryl Turner
Subject: Critical Vendor Tasks
Interesting. In our shop, when vendors don't share their information, we determine the risk that is associated with said vendor. Depends on what they do for us, how much PII they have, etc. We then consider if we want to do business with them and if not, look for another vendor.
It is imperitive we keep our member PII secure, as we are a financial institution. If we cannot confirm that is the case with any vendor, we simply pass.
Sincerely,
Cheryl
Original Message:
Sent: 10/9/2024 8:40:00 AM
From: Anonymous Member
Subject: RE: Critical Vendor Tasks
This message was posted by a user wishing to remain anonymous
In my experience as a vendor, we would not share internal policy documents as they are proprietary and I had them classified at a level that would require the President or Board's approval to share. I would provide the table of contents and an overview of the policy.
As a consultant I would advise my clients not to share as policies are proprietary but to create a summary document.
For privacy statements, I would point people to the privacy statement on the public facing website.
Original Message:
Sent: 10-08-2024 09:37 PM
From: Ophelia Chew
Subject: Critical Vendor Tasks
Yes, for critical vendors we do request for the privacy statement and info security policy. However, some organisations may not be willing to share their internal policies. For such cases, we will request a virtual sighting or fall back on the SOC report where BCP, info sec policies are reviewed etc. If any exceptions were noted, we will request for more information as necessary.
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Gemma, CTPRP
Outsourcing & Third Party Risk
Original Message:
Sent: 10-08-2024 05:01 PM
From: Anonymous Member
Subject: Critical Vendor Tasks
This message was posted by a user wishing to remain anonymous
Good Afternoon,
For Critical vendors does anyone collect the two documents called; GLBA Privacy Statement and Information Security Policy from your vendors annually as part of your ongoing monitoring? Is this information found in a SOC report or BCP/DR plans or are they separate documents the vendor should provide?
Please advise
Thank you