Policy, Program, and Procedures

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Welcome to the Policy, Program, and Procedures Community. Here you will find the latest discussions and resources that can help you in this area. This community focuses on creating a policy, program, and procedures; best practices; ideas; tips; guidance; how to implement; and more. Note: You will need to Sign In to join in the discussions and access resources. 

About Third-Party Risk Policy, Program, and Procedures: Successful vendor risk management requires a fully documented set of practices. Regulators and examiners expect you to have three written documents – a policy, program, and procedures. These documents must be updated at least annually or more frequently as guidance changes or significant organizational changes occur. And, it’s important the work product produced matches what the policy and program documentation says.  

Latest Discussion Posts

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    RE: Company Issued Cell Phones

    By: Anonymous Member , 6 days ago

    This message was posted by a user wishing to remain anonymous This is as much an HR/Risk/Legal question as it is vendor management. BOD's concern (not expressed in the question) seems to be: ability to contact loan officers with personal devices and ... More

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    RE: Company Issued Cell Phones

    By: Sarah DesCamps , 6 days ago

    Hi Shelly, Our company went with personal cell phones and was able to obtain an app from our Telephony/IVR provider for our employees to use for customer calls. This way customers would have their "work" number and not their personal cell phone number. ... More

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    RE: Company Issued Cell Phones

    By: Anonymous Member , 6 days ago

    This message was posted by a user wishing to remain anonymous Our company only offers company cell phones to upper management, like VP's and Directors, however, they are situational. For instance, IT management has them because you never know when something ... More

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    RE: Company Issued Cell Phones

    By: Andy Hooper , 6 days ago

    Shelly: We are going the other way - moving from company provided plan/device to a stipend for employees requiring cellular devices for company use. This provides greater employee flexibility [such as adding a second line to an existing ... More

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    Company Issued Cell Phones

    By: Shelly Parker , 6 days ago

    Hi all - our BOD is asking for options for company-issued cell phones for our loan officers. I've chatted with our HR to get their thoughts on this, but I am also wondering if anyone else out there offers company-issued cell phones for customer contact? ... More

    1 person likes this.

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