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Seeking Sample Vendor Performance Dashboard – Medicaid/Medicare Supplemental Services

  • 1.  Seeking Sample Vendor Performance Dashboard – Medicaid/Medicare Supplemental Services

    This message was posted by a user wishing to remain anonymous
    Posted 06-16-2025 09:15 AM

    This message was posted by a user wishing to remain anonymous

    Hi Community Members,

    I'm stepping into a new vendor oversight role managing Medicaid/Medicare supplemental vendors - such as behavioral health, dental, and vision - and I'm building a performance dashboard to monitor metrics like:

    • Claims accuracy & timeliness
    • Customer service (ASA, resolution time, CSAT)
    • Grievance & appeals
    • SLA adherence & network adequacy

    I'm seeking peer input on real-world dashboard structures or KPI groupings.

    I'm not looking for proprietary materials - just a sample template or framework (even redacted) that I can use as a starting point to build my own.

    Thanks so much in advance for any input!