Contract Management

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  • 1.  Indemnification/Limit of Liability for MSP

    This message was posted by a user wishing to remain anonymous
    Posted 02-07-2024 03:39 PM
    This message was posted by a user wishing to remain anonymous

    We are vetting a few MSPs and all have mutual indemnification and the LoL makes them liable for nothing.  The MSP we choose will have access to not only our servers but also may go on-site or connect to business customers' systems.  I have redlined one contract with what I think we should request instead, however I wanted to see what others do.  If you could share your thoughts, I would sincerely appreciate it!



  • 2.  RE: Indemnification/Limit of Liability for MSP

    Posted 02-08-2024 08:44 AM

    We do not allow no indemnifications for situations like this, especially when they have access to servers and potential customer impact. We also have many that say their indemnification is limited to the last 12 months, 24 months fees paid – depending upon the amount of fees paid, we ask them to increase it to a more realistic limit given the "commensurate with risk" concept. We don't typically get much pushback on the requests to increase.

     

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    Gene Fox

    VP, Third-Party Risk Management Officer

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